Terms & Conditions
Delegus Private Limited
Last Updated: 29 September 2026
1. Acceptance of Terms
By accessing or using the Delegus Private Limited website, applications, platforms, or services, or by engaging Delegus Private Limited ("Delegus", "we", "our", or "us") for business or professional services, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please refrain from using our website, applications, or services.
2. Our Services
Delegus Private Limited provides business support, technical support, Business Process Outsourcing (BPO), and related professional services, which may include:
Data Processing Services
Back Office Support
Customer Support Services
Administrative Support
HR & Recruitment Support
Virtual Assistant Services
Business Process Management
Technical Support and Automation Services
Spreadsheet and Workflow Automation
Business Process and Operational Support
Other related services agreed with clients
The specific services, deliverables, timelines, responsibilities, and pricing shall be defined in a proposal, quotation, work order, invoice, service agreement, or other mutually agreed communication.
3. Scope of Work
All services are performed according to the mutually agreed scope.
Any request that falls outside the agreed scope may require:
Additional evaluation
Revised timelines
Separate commercial quotation
Additional charges
Written approval before execution
Delegus is not obligated to perform services outside the agreed scope unless such services are separately accepted.
4. Pricing and Payment
Unless otherwise agreed in writing:
Payments shall be made according to the agreed payment schedule.
Invoices are payable within the agreed credit period.
Late payments may attract applicable interest or administrative charges where permitted.
Delegus reserves the right to suspend or discontinue services for overdue payments after reasonable notice.
Any applicable taxes or statutory charges shall be payable as required by applicable law.
5. Client Responsibilities
The client agrees to:
Provide accurate, complete, and timely information.
Ensure they have the legal right and necessary permissions to share all data, documents, and information with Delegus.
Appoint an authorized point of contact where appropriate.
Review and approve deliverables within agreed timelines.
Cooperate with Delegus for successful project execution.
Ensure that instructions provided to Delegus are lawful and do not violate applicable laws or third-party rights.
Delegus may rely on information and instructions provided by the client and shall not be responsible for consequences arising from inaccurate, incomplete, misleading, or unauthorized information supplied by the client.
6. Confidentiality
Both Delegus and the client agree to maintain the confidentiality of proprietary, business, technical, financial, personal, and operational information exchanged during the course of an engagement.
Confidential information shall not be disclosed to third parties except:
With prior authorization;
Where required by applicable law or a lawful authority;
Where necessary to provide the agreed services; or
Where the information is already publicly available through no breach of these terms.
7. Data Protection and Client Information
Delegus may process personal and business information provided by clients or users for the purpose of delivering agreed services, responding to enquiries, managing communications, and fulfilling legal or contractual obligations.
Delegus will handle such information in accordance with its Privacy Policy and applicable laws.
Clients are responsible for ensuring that they have the necessary rights, permissions, and lawful basis to provide personal or business information to Delegus for processing.
Our Privacy Policy is available at:
https://www.delegus.com/privacy-policy
8. Use of Third-Party Services
Our services, website, applications, or business operations may involve third-party software, cloud platforms, communication tools, payment services, APIs, hosting providers, or other business applications.
Third-party services may be subject to their own terms, policies, availability, and technical limitations.
Delegus is not responsible for:
Third-party service interruptions;
Changes to third-party platforms or APIs;
Third-party policy changes;
Security incidents originating from third-party systems beyond Delegus's reasonable control; or
Losses resulting from a third-party service becoming unavailable or being modified.
9. Intellectual Property
Unless otherwise agreed in writing:
Clients retain ownership of their data, documents, content, and materials provided to Delegus.
Delegus retains ownership of its methodologies, templates, internal processes, software configurations, automation frameworks, documentation, tools, know-how, and other intellectual property developed or owned by Delegus.
Nothing in these Terms transfers Delegus's pre-existing intellectual property to a client unless expressly agreed in writing.
Client-specific deliverables shall be handled according to the applicable proposal, quotation, work order, invoice, or service agreement.
10. Website and Application Use
Users agree not to:
Use our website or applications for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of our services.
Introduce malicious software or harmful code.
Copy, modify, reverse engineer, or misuse our proprietary software, automation, systems, or content without authorization.
Use our services in a manner that violates applicable law or third-party rights.
Delegus reserves the right to restrict or terminate access where misuse, unauthorized activity, or security risks are identified.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Delegus shall not be liable for:
Indirect or consequential losses;
Loss of profits, revenue, business opportunities, or goodwill;
Delays resulting from circumstances beyond our reasonable control;
Errors arising from inaccurate or incomplete information provided by the client;
Interruptions or failures of third-party platforms or services; or
Losses resulting from unauthorized use of systems caused by circumstances outside Delegus's reasonable control.
Subject to applicable law, Delegus's total liability, if any, arising from a particular service engagement shall be limited to the fees actually paid by the client for the specific services giving rise to the claim, unless otherwise agreed in writing.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
12. No Guarantee of Business Results
Delegus provides professional business, technical, outsourcing, and support services based on the agreed scope.
However, we do not guarantee:
Increased revenue;
Business growth;
Operational savings;
Regulatory approvals;
Customer acquisition; or
Any specific commercial outcome.
Business results depend on numerous factors beyond our reasonable control.
13. Suspension and Termination
Either party may terminate an engagement by providing reasonable written notice, subject to any agreed contractual obligations.
Delegus may suspend or terminate services where:
Payments remain overdue;
The client materially breaches these Terms;
The client provides unlawful instructions or information;
Continued service creates a significant security, legal, or operational risk; or
Suspension or termination is otherwise permitted under the applicable agreement.
Upon termination:
Outstanding payments remain payable.
Completed work shall be delivered as agreed, subject to applicable payment obligations.
Confidential information shall continue to be protected.
Client data shall be handled in accordance with applicable agreements, the Privacy Policy, and applicable law.
14. Force Majeure
Delegus shall not be held liable for delays or failure to perform caused by events beyond its reasonable control, including natural disasters, government actions, internet or telecommunications failures, cyber incidents, labor disputes, pandemics, infrastructure failures, third-party service outages, or other force majeure events.
15. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts having jurisdiction over the registered office of Delegus Private Limited, unless otherwise agreed in writing or required by applicable law.
16. Amendments
Delegus reserves the right to modify these Terms & Conditions from time to time.
The latest version will be published on this page with the updated revision date.
Continued use of our website or services after an update constitutes acceptance of the revised Terms & Conditions to the extent permitted by applicable law.
17. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Delegus Private Limited
Email: support@delegus.com