Terms & Conditions
Delegus Private Limited
Last Updated: August 2026
1. Acceptance of Terms
By accessing our website or engaging Delegus Private Limited ("Delegus", "we", "our", or "us") for Business Process Outsourcing (BPO) services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please refrain from using our website or services.
2. Our Services
Delegus Private Limited provides Business Process Outsourcing solutions, including but not limited to:
Data Processing Services
Back Office Support
Customer Support Services
Administrative Support
HR & Recruitment Support
Virtual Assistant Services
Business Process Management
The specific services, deliverables, timelines, and pricing shall be defined in a separate proposal, quotation, work order, or service agreement.
3. Scope of Work
All services are performed according to the mutually agreed scope.
Any request that falls outside the agreed scope may require:
Additional evaluation
Revised timelines
Separate commercial quotation
Written approval before execution
4. Pricing and Payment
Unless otherwise agreed in writing:
Payments shall be made according to the agreed payment schedule.
Invoices are payable within the agreed credit period.
Late payments may attract applicable interest or administrative charges.
Delegus reserves the right to suspend or discontinue services for overdue payments after reasonable notice.
5. Client Responsibilities
The client agrees to:
Provide accurate, complete, and timely information.
Ensure they have the legal right to share all data and documents.
Appoint an authorized point of contact.
Review and approve deliverables within agreed timelines.
Cooperate with Delegus for successful project execution.
6. Confidentiality
Both Delegus and the client agree to maintain the confidentiality of all proprietary, business, technical, and operational information exchanged during the course of the engagement.
Confidential information shall not be disclosed to any third party except:
With prior written consent;
Where required by applicable law; or
As necessary to provide the agreed services.
7. Intellectual Property
Unless otherwise agreed in writing:
Clients retain ownership of all data, documents, and materials they provide.
Delegus retains ownership of its methodologies, templates, internal processes, software configurations, documentation, and intellectual property developed independently.
8. Use of Third-Party Services
Our services may involve the use of third-party software, cloud platforms, communication tools, or business applications.
Delegus is not responsible for:
Third-party service interruptions;
Security incidents beyond our control;
Policy changes made by third-party providers.
9. Limitation of Liability
To the maximum extent permitted by law, Delegus shall not be liable for:
Indirect or consequential losses;
Loss of profits, revenue, business opportunities, or goodwill;
Delays resulting from circumstances beyond our reasonable control;
Errors arising from inaccurate or incomplete information provided by the client.
Our total liability, if any, shall be limited to the fees paid by the client for the specific services giving rise to the claim, unless otherwise agreed by law.
10. No Guarantee of Business Results
Delegus provides professional outsourcing services based on industry best practices.
However, we do not guarantee:
Increased revenue;
Business growth;
Operational savings;
Regulatory approvals; or
Any specific commercial outcome.
Business results depend on numerous factors beyond our control.
11. Suspension and Termination
Either party may terminate the engagement by providing reasonable written notice, subject to any agreed contractual obligations.
Upon termination:
Outstanding payments remain payable.
Completed work shall be delivered as agreed.
Confidential information shall continue to be protected.
12. Force Majeure
Delegus shall not be held liable for delays or failure to perform due to events beyond its reasonable control, including natural disasters, government actions, internet failures, cyber incidents, labor disputes, pandemics, or other force majeure events.
13. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts where Delegus Private Limited has its registered office, unless otherwise agreed in writing.
14. Amendments
Delegus reserves the right to modify these Terms & Conditions at any time.
The latest version will always be available on our website. Continued use of our website or services after any update constitutes acceptance of the revised Terms & Conditions.
15. Contact Information
For any questions regarding these Terms & Conditions, please contact:
Delegus Private Limited
Email: info@delegus.com