Privacy Policy

Delegus Private Limited

Last Updated: 29 September 2026

1. Introduction

Delegus Private Limited ("Delegus", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of the information entrusted to us. This Privacy Policy explains how we collect, use, store, process, and safeguard personal and business information when you visit our website, communicate with us, or use our Business Process Outsourcing (BPO) services and applications.

By using our website or services, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• WhatsApp number

• Company name

• Job title

• Business address

Business Information

• Information required to provide our services

• Project-related documents

• Operational data shared by clients

• Business process information

• Information provided in service enquiries or communications

Communication Information

When you communicate with Delegus through WhatsApp, email, forms, or other communication channels, we may collect and process information contained in those communications, including:

• Contact details

• Messages and enquiries

• Message timestamps

• Documents or information voluntarily provided by you

• Information necessary to respond to your enquiry or provide requested services

Website Information

We may collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage statistics

• Cookies and similar technologies, where applicable

3. How We Use Your Information

We may use the information collected to:

• Deliver Business Process Outsourcing services

• Respond to enquiries and support requests

• Manage client relationships

• Communicate with customers and clients

• Process and manage service enquiries

• Send relevant documents, notifications, and service-related communications

• Improve our services and website

• Maintain internal business records

• Comply with legal and regulatory requirements

• Protect our systems against fraud, misuse, and unauthorized access

4. WhatsApp and Communication Data

When you communicate with Delegus Private Limited through WhatsApp, we may process information such as your WhatsApp phone number, name, messages, message timestamps, and other information provided through the interaction.

We use this information to:

• Respond to customer enquiries

• Provide requested services and support

• Manage and track customer communications

• Send relevant notifications and documents

• Maintain business records and improve our services

WhatsApp communications are processed through Meta Platforms, Inc. and its WhatsApp services. Such processing may also be subject to the applicable terms and privacy policies of WhatsApp and Meta.

We do not sell personal information obtained through WhatsApp to third parties.

5. Confidentiality of Client Information

Protecting client information is one of our highest priorities.

Delegus is committed to:

• Maintaining the confidentiality of client information.

• Using client data only for authorized business purposes.

• Restricting access to authorized personnel where appropriate.

• Implementing appropriate administrative and technical safeguards to protect confidential information.

We do not sell or rent client information to third parties. Information may be disclosed where required by applicable law, necessary to provide the agreed services, or authorized by the client.

6. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

While we strive to maintain appropriate standards of data security, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

7. Third-Party Services

Our website, applications, or business operations may involve trusted third-party service providers, including cloud hosting, communication platforms, payment services, analytics services, and business software.

These providers may process information according to their own terms and privacy policies. Delegus takes reasonable steps to use reputable service providers and to protect information shared with them for authorized business purposes.

8. Client Responsibilities

Clients are responsible for ensuring that:

• Information shared with Delegus is lawful and accurate.

• They possess the necessary rights and permissions to provide such information.

• Their use of our services complies with applicable laws and regulations.

9. Data Ownership

All data, documents, records, and information provided by clients remain the property of the respective client, unless otherwise agreed in writing.

Delegus does not claim ownership over client data and processes such information primarily for the purpose of providing agreed services.

10. Data Retention

We retain information only for as long as reasonably necessary to:

• Deliver contracted services

• Fulfill legal and regulatory obligations

• Resolve disputes

• Maintain appropriate business records

• Protect our legitimate business interests

Upon completion of services, information may be securely deleted or returned to the client, subject to contractual agreements, legal requirements, and legitimate business requirements.

11. Data Deletion

You may request deletion of personal information held or processed by Delegus Private Limited.

For instructions on how to submit a data deletion request, please visit:

https://www.delegus.com/data-deletion

We will review deletion requests and take appropriate steps in accordance with applicable legal, regulatory, contractual, security, and legitimate business requirements.

12. Changes to This Privacy Policy

Delegus reserves the right to update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date. Your continued use of our website or services after such changes constitutes acknowledgment of the revised policy.

13. Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact us:

Delegus Private Limited
Email: info@delegus.com